Terms and Conditions

These Terms and Conditions are the binding agreement for all Services provided by the Provider. They replace the General Services Agreement for Contract for Services and all earlier terms and conditions for every Booking confirmed on or after the effective date above. Please read clauses 8 (Late payment), 9 (Cancellation) and 16 (Limitation of liability) in particular.

PART A: TERMS OF SERVICE

1. About the Provider

1.1  The Services are provided by Solomon Evans, a self-employed sole trader trading as PESK Studios, INC. (PSIUK) (the "Provider", "we", "us", "our"). "PESK Studios, INC." and "PSIUK" are trading names. The Provider is not a company incorporated in the United Kingdom or elsewhere, and is registered with HM Revenue & Customs as self-employed.

1.2  The Provider operates in England. Our contact email address is PESKStudiosINC@Outlook.com. An address in the United Kingdom at which documents may be served is given in the Booking Documentation and on every invoice, and will be provided promptly in writing on request, in accordance with Part 41 of the Companies Act 2006.

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2. Definitions and interpretation

2.1  In these Terms:

"Agreement" means the contract between the Provider and the Customer for a Booking, formed under clause 3 and comprising these Terms and the Booking Documentation.

"Booking" means an engagement for Services agreed under clause 3.

"Booking Documentation" means the booking emails and any documents exchanged between the parties and sent separately from these Terms that set out the course or services, dates, times, venue or delivery method, delivery style, Fees and any other particulars of a Booking, including any client brief.

"Business Day" means a day other than a Saturday, Sunday or Public Holiday.

"Customer" "you" and "your" mean the person, firm, company or organisation that makes a Booking.

"End Client" means any client of the Customer for whose benefit the Services are delivered.

"Fees" means the charges for the Services calculated under clause 6 at the daily or weekly rate stated in the Booking Documentation.

"Provisional Booking" means dates held by the Provider at the Customer's request but not yet confirmed.

"Public Holiday" means a bank or public holiday in England and Wales as published by the UK Government at https://www.gov.uk/bank-holidays.

"Services" means the services described in clause 4 and the Booking Documentation.

2.2  Headings do not affect interpretation. The singular includes the plural and vice versa, and any gender includes all genders. A reference to legislation is to that legislation as amended, extended or re-enacted from time to time. "Including" means including without limitation. "In writing" includes email.

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3. How a contract is formed

3.1  Bookings are normally discussed and agreed by email or telephone, covering the course or services, dates, delivery style and the daily or weekly rate.

3.2  The Provider will then send a booking confirmation email ("Confirmation") setting out or attaching the Booking Documentation and referring to these Terms. A binding Agreement on these Terms is formed when the Customer replies acknowledging the Confirmation. If the Customer does not reply but issues a purchase order for the Booking or allows the Services to begin, the Customer is treated as having accepted the Confirmation and these Terms.

3.3  These Terms apply to the exclusion of any other terms the Customer seeks to impose or incorporate (including on a purchase order, supplier portal or invoicing process), or which are implied by trade, custom or course of dealing, unless the Provider expressly agrees otherwise in writing.

3.4  If there is any conflict, the Booking Documentation prevails as to the course, dates, venue, delivery style, Fees and any special condition expressly stated to override these Terms. In all other respects these Terms prevail.

3.5  Any reference to the "General Services Agreement" in Booking Documentation or an invoice issued on or after the effective date of these Terms is to be read as a reference to these Terms.

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4. The Services

4.1  The Services consist of one or more of the following, as set out in the Booking Documentation:

(a)  professional information and communications technology training, including Microsoft Windows client and server, mobile and device management, cybersecurity and other technologies and certification courses;

(b)  creation of training materials, where requested or where required under clause 5.3;

(c)  setting up and implementing classroom, virtual and laboratory environments for the Services, where requested or where required under clause 5.3;

(d)  supply and configuration of IT, computing and networking equipment; and

(e)  any other services the parties agree in writing.

4.2  The Provider will perform the Services with reasonable care and skill.

4.3  Services not included in a Booking but later requested and provided will be charged as additional services under clause 6.

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5. Customer responsibilities

5.1  Unless the Booking Documentation states otherwise, the Customer is responsible for providing, in good time and at its own cost, a suitable and fully set-up classroom or virtual delivery platform, delegate and instructor courseware, laboratory environments, licences, and hardware and software meeting the requirements published by the course owner (for example Microsoft, CompTIA or EC-Council) and notified to the Customer.

5.2  The Provider is not responsible for the failure or unavailability of any equipment, laboratory, platform or material supplied by the Customer, the End Client or any third party.

5.3  If the Customer does not comply with clause 5.1 and the Provider has to create, set up or customise materials or environments so that the Services can proceed, the Provider will charge one (1) additional day at the applicable daily rate for each course affected, unless otherwise agreed in writing.

5.4  If the Services cannot be delivered in whole or in part because of the Customer's failure to comply with this clause 5, the Fees for the Booking remain payable in full, and the Customer shall reimburse any further costs reasonably incurred by the Provider as a direct result.

5.5  The Customer shall ensure that any venue it provides is safe and complies with health and safety law, and shall tell the Provider in advance of any site rules, security vetting or access arrangements.

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6. Fees, rates and expenses

6.1  Fees are charged at the daily or weekly rate stated in the Booking Documentation. Any part of a day is charged as a full day.

6.2  Services delivered on a Public Holiday are charged at twice (2.0x) the normal daily rate. Services delivered on a Saturday or Sunday are charged at the weekend rate stated in the Booking Documentation or, if none is stated, at one and a half times (1.5x) the normal daily rate.

6.3  Fees are exclusive of VAT. If the Provider is or becomes registered for VAT, VAT will be added at the applicable rate.

6.4  All amounts are in pounds sterling (GBP). Where payment is made from outside the United Kingdom or in another currency, the Customer bears all conversion and bank charges so that the Provider receives the full amount invoiced.

6.5  The Customer shall reimburse all reasonable and necessary expenses properly incurred by the Provider in providing the Services, including travel, accommodation and subsistence where stated in the Booking Documentation, and any purchase reasonably necessary to avoid jeopardising the quality or continuity of the Services. The Provider will supply receipts on request.

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7. Invoicing and payment

7.1  The Provider will invoice on completion of the Services, or at the intervals stated in the Booking Documentation for longer engagements.

7.2  Payment is due in full within fourteen (14) days of the date of the invoice.

7.3  Payment must be made by BACS, Faster Payments, CHAPS or PayPal to the account shown on the invoice, quoting the invoice number. Cheques are not accepted.

7.4  If the Customer disputes any part of an invoice, it must notify the Provider in writing within fourteen (14) days of the invoice date, giving reasons, and must pay the undisputed part by the due date.

7.5  The Customer shall pay all sums due without any set-off, deduction or withholding, except as required by law.

7.6  Any agreed discount is conditional on payment in full by the due date. If payment is late, the discount lapses and the full undiscounted Fees become payable.

7.7  If legal restrictions prevent the remittance of any payment, the parties shall promptly negotiate in good faith a lawful alternative method of payment. This does not reduce or delay the amount due.

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8. Late payment

8.1  If any sum is not paid by its due date, the Customer shall pay interest on the overdue amount at the rate of ten per cent (10%) per annum above the Bank of England base rate in force from time to time. Interest accrues daily from the due date until the date of actual payment, whether before or after judgment.

8.2  The parties agree that clause 8.1 is a substantial contractual remedy for late payment for the purposes of sections 8 and 9 of the Late Payment of Commercial Debts (Interest) Act 1998 (the "1998 Act").

8.3  If clause 8.1 is held to be void or unenforceable, is found not to be a substantial remedy, or ceases to be permitted by law, the Provider shall instead be entitled to statutory interest under the 1998 Act, together with the fixed sum and reasonable costs of recovery provided for by section 5A of the 1998 Act.

8.4  In addition to interest under clause 8.1, the Customer shall pay: (a) a fixed sum towards the Provider's costs of recovery equal to the sum that would be payable under section 5A of the 1998 Act for a debt of the same amount; and (b) any further costs reasonably incurred by the Provider in recovering the debt.

8.5  While any sum is overdue, the Provider may, on written notice, suspend performance of the Services and of any other Booking.

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9. Provisional bookings, cancellation and rescheduling

9.1  Where the Customer asks the Provider to hold dates and acknowledges the Provider's email confirming the hold and referring to these Terms, the Provisional Booking automatically becomes a confirmed Booking on these Terms unless the Customer releases it in writing at least fourteen (14) days before the first day of the Booking.

9.2  Any cancellation or postponement by the Customer must be made in writing. Notice given in person or by telephone takes effect only when confirmed in writing.

9.3  If the Customer cancels or postpones a Booking, or any day of it, the following charges apply, calculated on the Fees for the days affected and measured from the first day of the Booking:

(a)  more than 15 days' notice: no charge;

(b)  14 days' notice or less, or non-attendance: 100% of the Fees, together with any non-refundable expenses already incurred.

9.4  The parties acknowledge that the Provider reserves dates exclusively for each Booking and routinely declines other work in order to do so, that short-notice cancellations can rarely be replaced, and that the charges in clause 9.3 protect that legitimate interest and are proportionate to it.

9.5  A request to move a Booking to new dates is treated as a cancellation of the original dates. The Provider may, at its discretion, reduce or waive the charge where replacement dates are agreed.

9.6  If the Provider is unable to deliver a Booking, the Provider will offer a suitably qualified substitute under clause 11.4 or alternative dates. If neither is acceptable to the Customer, the Provider will refund any Fees paid for days not delivered and shall have no further liability for the cancellation.

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10. Term and termination

10.1  Each Agreement continues until the Services under the Booking are complete, unless terminated earlier under this clause. It may be extended by written agreement of the parties, including by email or text message.

10.2  Either party may terminate an ongoing engagement by giving at least fourteen (14) days' written notice. Clause 9 applies to any booked days falling after the termination date where the Customer terminates.

10.3  Either party may terminate an Agreement immediately by written notice if the other party:

(a)  commits a material breach which is irremediable or is not remedied within seven (7) days of written notice requiring it to be remedied; or

(b)  is unable to pay its debts, enters into any insolvency or bankruptcy procedure, or ceases to carry on business.

10.4  The Provider may also terminate immediately by written notice if any undisputed sum remains unpaid fourteen (14) days after its due date, or if conduct at a venue endangers safety or is unlawful or abusive towards the Provider.

10.5  On termination for any reason, the Customer shall pay all Fees for Services performed and expenses incurred up to the termination date, together with any charges due under clause 9. Termination does not affect accrued rights. Clauses 7, 8, 11, 12, 13, 14, 16, 19 and 22 survive termination.

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11. Employment status and tax

11.1  Status. The Provider is a self-employed sole trader, registered with HM Revenue & Customs for Self Assessment, in business on their own account and providing similar services to a range of clients. The Services are provided under a contract for services. Nothing in the Agreement makes the Provider an employee or worker of the Customer or of any End Client, whether for the purposes of the Employment Rights Act 1996 (as amended, including by the Employment Rights Act 2025), the Working Time Regulations 1998 or any other legislation, and nothing creates a partnership, joint venture or agency between the parties.

11.2  IR35 and the off-payroll working rules. The Provider contracts in their own name and does not supply the Services through an intermediary such as a personal service company. Accordingly, Chapter 8 (the intermediaries legislation, commonly known as "IR35") and Chapter 10 (the off-payroll working rules) of Part 2 of the Income Tax (Earnings and Pensions) Act 2003 ("ITEPA") do not apply to the Agreement, and no Status Determination Statement is required.

11.3  Control. The Customer and any End Client may specify the course, syllabus, learning outcomes, dates, times and venue. The Provider alone determines the manner and method by which the Services are delivered. Neither the Customer nor any End Client has any right of supervision, direction or control over the manner in which the Provider performs the Services.

11.4  Substitution. The Provider may, at their own cost, provide a suitably qualified and certified substitute to perform all or part of the Services. The Customer may refuse a substitute only on reasonable grounds relating to qualifications, certification, security vetting or safeguarding. The Provider remains responsible for the Services and for paying any substitute.

11.5  No obligation of further work. Each Booking is a separate engagement. Neither party is obliged to offer or accept any further work.

11.6  Business on own account. The Provider is free to provide services to others during and after the Agreement, supplies their own equipment and professional development at their own cost, holds their own insurance, and will correct any defective work in their own time and at their own expense.

11.7  No integration. The Provider will not be integrated into the Customer's or any End Client's organisation, will not be line-managed or appraised, and is not entitled to holiday pay, sick pay, pension contributions or staff benefits.

11.8  Tax. The Provider is solely responsible for all income tax and National Insurance contributions arising on the Fees, and will account for them through Self Assessment.

11.9  Agencies. Where the Customer is an employment agency or employment business placing the Provider with an End Client, the Customer confirms that the End Client will have no right of supervision, direction or control over the manner of the Provider's work, and the Customer remains responsible for any determination required under sections 44 to 47 of ITEPA.

11.10  Working practices. The parties shall ensure that their actual working practices reflect this clause 11, and shall notify each other promptly of any change that might affect it.

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12. Intellectual property

12.1  All intellectual property rights in the materials, laboratory designs, scripts, configurations, documentation and other works created or supplied by the Provider, whether before or in the course of the Services ("Provider Materials"), belong to and remain with the Provider (PSIUK). Nothing in the Agreement assigns them to the Customer.

12.2  Subject to payment of the Fees, the Provider grants the Customer a non-exclusive, non-transferable, revocable licence to use the Provider Materials supplied for a Booking solely for the purposes of that Booking, including use by its attendees and End Client. The Customer shall not otherwise copy, modify, resell, publish or use the Provider Materials, or use them to deliver training by anyone else, without the Provider's prior written consent.

12.3  The licence in clause 12.2 ends automatically if any Fees remain unpaid fourteen (14) days after written notice of non-payment, or if the Provider terminates for the Customer's breach. The Customer shall then stop using the Provider Materials, return or destroy all copies and, on request, confirm this in writing signed by an authorised signatory.

12.4  Materials supplied by the Customer, and third-party courseware (for example official Microsoft or CompTIA materials), remain the property of their owners and are used under their licence terms. The Customer warrants that it holds all licences needed for any materials it supplies, and grants the Provider a licence to use them solely to deliver the Services.

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13. Confidentiality

13.1  Each party shall keep confidential all information of the other party (and, in the Customer's case, of the End Client) that is marked as confidential or would reasonably be regarded as confidential, including business processes, accounting records, client records, pricing and the Provider's methods and materials ("Confidential Information"), and shall use it only to perform or receive the Services.

13.2  Confidential Information does not include information that: (a) is or becomes publicly available other than through a breach of the Agreement; (b) was known to the receiving party before disclosure; (c) is received from a third party not under an obligation of confidence; (d) is independently developed without use of the Confidential Information; or (e) the disclosing party has disclosed to others without comparable confidentiality obligations.

13.3  A party may disclose Confidential Information where required by law, a court or a regulator (giving the other party notice where lawful), and to its professional advisers and insurers under a duty of confidence.

13.4  This clause 13 survives termination for three (3) years, and indefinitely for trade secrets and personal data.

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14. Data protection

14.1  Each party shall comply with the UK GDPR and the Data Protection Act 2018 ("Data Protection Legislation").

14.2  The Customer shall share only the personal data needed for a Booking (normally attendees' names and business email addresses), and confirms that it has a lawful basis for doing so and has given attendees any privacy information required, including that their details will be shared with the Provider for delivery purposes. The Provider handles that data as described in the Privacy Notice in Part C.

14.3  Where the Provider processes personal data on the Customer's behalf (for example within laboratory environments containing Customer data), the Provider acts as processor and shall: (a) process it only on the Customer's documented instructions; (b) ensure that anyone authorised to process it is bound by confidentiality; (c) implement appropriate technical and organisational security measures as required by Article 32 of the UK GDPR; (d) not engage a sub-processor without the Customer's prior written authorisation; (e) assist the Customer with data subject requests and its obligations under Articles 32 to 36; (f) notify the Customer without undue delay after becoming aware of a personal data breach; (g) delete or return the data at the end of the Services, as the Customer chooses, unless law requires storage; and (h) make available the information necessary to demonstrate compliance and allow for reasonable audits. The subject matter, duration, nature and purpose of the processing, and the types of personal data and categories of data subjects, are as set out in the Booking Documentation.

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15. Insurance

15.1  The Provider holds professional indemnity insurance. Evidence of cover will be provided on request before the Services begin.

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16. Limitation of liability

16.1  Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

16.2  Subject to clause 16.1, the Provider shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.

16.3  Subject to clause 16.1, the Provider's total liability arising under or in connection with each Agreement shall not exceed the total Fees paid and payable for the Booking to which the claim relates.

16.4  The Provider is not liable for any failure or delay caused by equipment, materials or environments supplied by the Customer, the End Client or a third party, or by the Customer's breach of the Agreement.

16.5  No liquidated damages, service credits or performance penalties are payable by the Provider.

16.6  Except as expressly set out in the Agreement, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law. This does not affect clause 4.2.

16.7  The Customer acknowledges that the limits in this clause 16 are reasonable, having regard to the Fees, the nature of the Services and the availability of insurance to each party.

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17. Equipment supplied by the Provider

17.1  Risk in any equipment supplied by the Provider passes to the Customer on delivery. Ownership passes only when the Provider has received payment in full for it. Until then, the Customer holds the equipment for the Provider, shall keep it identifiable as the Provider's property and insured, and shall return it on request if payment is overdue.

17.2  Equipment is supplied with the benefit of any manufacturer's warranty, which the Provider will pass on to the Customer where it is able to do so.

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18. Force majeure

18.1  Neither party is liable for any delay or failure to perform its obligations (other than payment obligations) caused by an event beyond its reasonable control, including natural disaster, severe weather, epidemic, fire, flood, war, terrorism, civil unrest, acts of government or civil or military authority, embargo, failure of utilities or telecommunications networks, or failure of carriers or suppliers.

18.2  The affected party shall notify the other promptly and use reasonable endeavours to minimise the effect, including by offering a substitute, alternative dates or virtual delivery where practicable.

18.3  If the event continues for more than fourteen (14) days, or prevents a Booking taking place, either party may terminate the affected Booking by written notice without liability, save that the Customer shall pay for Services performed and non-refundable expenses incurred up to termination.

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19. Disputes, governing law and jurisdiction

19.1  The parties shall first try to resolve any dispute in good faith by discussion. Either party may propose mediation. Nothing in this clause prevents either party from issuing court proceedings, including proceedings to recover a debt.

19.2  The Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it are governed by the laws of England and Wales.

19.3  The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

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20. Compliance

20.1  Each party shall comply with the Bribery Act 2010 and shall not offer, give, request or accept any bribe in connection with the Agreement.

20.2  Where the Customer is an employment agency or employment business within the meaning of the Employment Agencies Act 1973 (as amended, including by the Employment Rights Act 2025), it remains responsible for its own obligations under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Nothing in these Terms transfers those obligations to the Provider, and the Provider gives no opt-out under regulation 32 of those Regulations.

20.3  If the Services will involve anyone under 18 or any vulnerable adult, the Customer shall tell the Provider before the Booking is confirmed, and the parties shall agree appropriate safeguarding arrangements, including any criminal record (DBS) check required.

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21. Consumers

21.1  These Terms are intended for business customers. If you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession, your statutory rights under the Consumer Rights Act 2015 are not affected, and the following apply in place of any inconsistent term:

(a)  where the contract is made at a distance or away from business premises, you may cancel within 14 days after the contract is made without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you expressly ask us to begin the Services within that period and then cancel, you must pay a proportionate amount for the Services supplied up to the time you tell us you are cancelling;

(b)  charges under clause 9.3 apply only to the extent that they reflect our reasonable losses;

(c)  clauses 8.2 to 8.4 do not apply, and interest on late payment is charged at four per cent (4%) per annum above the Bank of England base rate; and

(d)  nothing in clause 16 restricts your rights or remedies under sections 49 to 57 of the Consumer Rights Act 2015.

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22. General

22.1  Entire agreement. The Agreement is the entire agreement between the parties and supersedes all prior discussions and arrangements about its subject matter. Each party acknowledges that it has not relied on any statement not set out in the Agreement. Nothing in this clause limits liability for fraud.

22.2  Variation. No variation of an Agreement is effective unless made in writing and agreed by both parties. An exchange of emails is sufficient.

22.3  Changes to these Terms. The Provider may update these Terms by publishing a new version on its website. A new version applies only to Bookings confirmed after its publication, and does not change an existing Agreement unless the Customer agrees in writing.

22.4  Assignment. Neither party may assign or transfer any of its rights or obligations under the Agreement without the other's prior written consent (not to be unreasonably withheld), save that the Provider may use substitutes under clause 11.4.

22.5  Notices. Notices must be in writing and sent by email to the address given in the Booking Documentation, or to any other address notified in writing. An email is treated as received when sent if sent before 5.00 pm on a Business Day, and otherwise on the next Business Day. This clause does not apply to the service of proceedings or other documents in any legal action.

22.6  Waiver. A failure or delay in exercising any right or remedy is not a waiver of it and does not prevent its later exercise. A waiver is effective only if in writing, and a waiver of one breach is not a waiver of any other breach.

22.7  Severance. If any provision is found invalid or unenforceable, it shall be treated as modified to the minimum extent needed to make it valid and enforceable or, if that is not possible, deleted. The rest of the Agreement is unaffected.

22.8  Third party rights. No person other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

22.9  Electronic formation. The Agreement may be formed by an exchange of emails and may be signed electronically, and each party accepts the validity of electronic signatures under section 7 of the Electronic Communications Act 2000.

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PART B: WEBSITE TERMS OF USE

B1  These website terms govern your use of the Provider's website. By using the website you accept them. Services are provided only under Part A, on an Agreement formed under clause 3.

B2  Website content is general information only and is provided "as is". We do not warrant that it is accurate, complete or current, or that the website will be uninterrupted or error-free, although we take reasonable care to keep it so.

B3  To the extent permitted by law, we are not liable for any loss arising from your use of, or reliance on, the website, including loss of profits, business or data, or any indirect or consequential loss. Nothing in these website terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law, and nothing affects your statutory rights as a consumer.

B4  Copyright and other intellectual property rights in the website and its content belong to the Provider (PSIUK). The PESK Studios and PSIUK names and logo are trade marks of the Provider. Other product and brand names referred to (for example Microsoft, CompTIA and EC-Council) belong to their respective owners.

B5  You may view, download and print website content for your own personal or internal business use. You must not republish, redistribute or frame it without our written consent. You may link to our home page provided you do so fairly and lawfully and do not suggest any association or endorsement that does not exist.

B6  We do not control or endorse the content of websites linked from ours and are not responsible for their content or privacy practices.

B7  You must not attempt unauthorised access to the website or its servers, probe, scan or test their vulnerability, or introduce malicious code. Such acts may be offences under the Computer Misuse Act 1990. We log access for security purposes and may report misuse to the police and pursue civil remedies.

B8  These website terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, save that a consumer resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

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PART C: PRIVACY NOTICE

This notice explains how we use personal data, as required by Articles 13 and 14 of the UK GDPR.

C1  Who we are. The controller is Solomon Evans, trading as PESK Studios, INC. (PSIUK), a sole trader operating in England. Contact: PESKStudiosINC@Outlook.com.

C2  What we collect and where from.

(a)  Business contacts: names, job titles, business contact details, correspondence, booking and invoicing details, provided by you or your organisation.

(b)  Course attendees: names, business email addresses and any details needed to deliver a course (such as laboratory account usernames), normally provided by the Customer that booked the course, or by you.

(c)  Website and server logs: IP addresses, date and time of access, pages requested, browser and device information, referring address and security events, collected automatically when you use our website.

We do not ask for special category data. If you tell us of an accessibility requirement for a course, we use it, with your consent, only to make arrangements, and delete it with the attendee records.

C3  Why we use it and our lawful basis.

(a)  To arrange, deliver and administer Bookings and communicate with attendees: performance of a contract (Article 6(1)(b)) where you are our Customer, and our legitimate interests in delivering training contracted by your organisation (Article 6(1)(f)) where you are an attendee or contact.

(b)  To keep accounting and tax records: compliance with a legal obligation (Article 6(1)(c)).

(c)  To establish, exercise or defend legal claims, including recovering debts: our legitimate interests (Article 6(1)(f)).

(d)  To secure our website and systems, and to prevent and detect misuse and crime: our legitimate interests in keeping our systems and data secure (Article 6(1)(f)). Where the law allows, we may disclose logs to the police or other authorities.

We do not sell, rent or share personal data for marketing, we do not send unsolicited marketing, and we do not carry out automated decision-making or profiling.

C4  Who we share it with. Our IT, hosting and email service providers; our accountant; HM Revenue & Customs; our legal advisers and insurers; courts, the police and regulators where required or permitted by law; and the Customer, where sharing (for example attendance records) is part of the Booking.

C5  International transfers. Some of our service providers may store data outside the United Kingdom. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

C6  How long we keep it.

(a)  Attendee names, email addresses and course administration records: 12 months after the last day of the course, then deleted.

(b)  Booking, contract, invoice and accounting records: 6 years after the end of the tax year to which they relate, to meet HM Revenue & Customs record-keeping requirements and legal limitation periods.

(c)  Website and server logs: up to 12 months, then deleted or anonymised.

(d)  General correspondence not connected with a Booking: up to 12 months.

We may keep data for longer where it is needed to investigate a specific security incident or for an actual or anticipated legal claim.

C7  Your rights. You have the right to request access to, correction or erasure of, and restriction of processing of, your personal data; to object to processing based on legitimate interests; to data portability where it applies; and to withdraw consent at any time where we rely on it. Contact us at the email address above. We will respond within one month, which may be extended by up to two further months for complex requests.

C8  Complaints. Please contact us first so we can try to resolve any concern. You also have the right to complain to the Information Commissioner's Office: www.ico.org.uk, telephone 0303 123 1113.

C9  Is providing data required? Business contact details are needed to enter into and perform a contract with you, and attendee details are needed to deliver a course. Without them we cannot provide the Services.

C10  Cookies. Our website uses only cookies and similar technologies that are strictly necessary for it to function securely, unless we first ask for your consent, as required by the Privacy and Electronic Communications (EC Directive) Regulations 2003.

C11  Changes. We will publish any update to this notice on our website with its effective date, and will notify affected individuals by email of any significant change in how we use their personal data.

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